Things no survey site should ever ask for

A payment to join, to unlock rewards, or to "verify" a cash-out. Money should only ever move toward you.

Your banking password, card PIN, or a one-time code from your bank or phone.

Remote access to your device.

Government identity documents for an ordinary reward. Some regulated payout rails require verification at higher amounts, but that check happens on the payment provider’s own site, not in a chat message.

How to check a message really came from us

Our email only ever comes from an address ending in @pineapplesurvey.com. We will never contact you from a personal mail account.

We never ask for your password, because Pineapple does not use one — you sign in with a single-use link sent to your verified address.

If a message asks you to act urgently, treat that urgency itself as the warning sign, and open the site yourself rather than following the link.

Protecting your own account

Use an email address only you can read, and keep it current — reward delivery goes to the address you nominate.

One person, one account. Multiple accounts are the most common reason a balance is frozen, and it is not a rule we can waive.

Keep a note of what you completed. If something does not credit, the study, the date and the approximate time are what let us trace it with a partner.